Refund Policy

1. When you can get a refund

• You paid, but the order isn't marked paid or the file can't be downloaded, and the problem can't be fixed.
• You were charged twice for the same order.
• The file is broken, empty or clearly different from the product description, and the seller can't provide a correct replacement.
• The payment was made without your permission.
• The product was removed for breaking the Acceptable Use Policy before you could download it.
• The seller agrees to a refund for another reason.

Refunds generally don't apply if you change your mind after downloading the file, or if the problem is with your own device or apps.

2. Who decides

The seller (the creator) is responsible for their product and is the first to handle requests about its contents. Tauta handles technical problems on Tauta's side and payment problems (such as a double charge), and may decide on a refund when a product breaks our policies or the seller doesn't respond.

3. How to ask

• Contact the seller through the contact on their page, or contact us at support@tauta.id.
• Include the order number (on your order page), the email you used when buying, and the reason. Screenshots help.
• Ask no later than 7 days after the purchase.
• Never send your password, PIN or OTP code. We never ask for them.

4. Once a refund is approved

The money goes back to the original payment method through the payment provider. How long it takes depends on the payment method and provider. For now, refunds are processed manually with the payment provider. Once the refund is recorded, download access for that order is revoked.

5. Payment disputes

If you open a dispute (chargeback) with your bank or payment provider, download access is paused until the dispute is resolved. Contacting the seller or us first is usually faster.

6. Test mode

While payments run in test mode (marked on the checkout page), no real money is charged, so there is nothing to refund.

7. Consumer rights

This policy doesn't limit your rights as a consumer under Law No. 8 of 1999 on Consumer Protection.