Short answers to the questions we get most. Pick a topic below.
For buyers
I paid but didn't get the file
As soon as your payment succeeds, a download button appears on the order page (the page that opens after you pay). We also email a private link to your order to the address you entered at checkout.
Check your spam or promotions folder.
Order page still open? Press Resend download link. We'll email a new link to your order address. It works for 24 hours, and you can ask up to 3 times an hour.
Closed the page? Go to Find my order and enter the email you used to buy.
Access to your order is saved in the browser you used to buy. If you switch phones or browsers, or clear your browser data, ask for the link again through Find my order.
Enter the email you used to buy. We'll send one email with a link to every order bought with it, up to your latest 20.
Each link works for 24 hours and opens one order only. Once opened, the order is saved in that browser again.
For privacy, that page always gives the same answer, whether or not there are orders. No email? Make sure it's exactly the address you used to buy.
Mistyped your email at checkout? The link can't reach you. Open the order in the browser you bought it with, or contact the seller with your order number.
I paid but the order isn't marked paid
Open your order page and press Check status. The order is usually marked paid a few seconds after the payment is received.
Don't pay twice for the same order. If it still says Awaiting payment after a few minutes, keep your payment receipt and order number (on the order page) and contact us.
Refunds
Digital products can be downloaded right after payment, so refunds only apply in certain cases, for example:
The file can't be downloaded, and the problem can't be fixed.
You were charged twice.
The file is broken, or clearly different from its description.
The full list is in the Refund Policy. To ask for a refund:
For questions about the product itself, contact the seller first, using the contacts on their page.
For payment or technical problems on Tauta, contact us.
Include your order number, the email you used to buy, and the reason.
Never send a password, PIN or OTP code. We never ask for them.
Once a refund goes through, download access for that order is removed.
Reporting a page
Found a scam, spam, a harmful file or content that breaks copyright? Press Report this page at the bottom of the creator's page or the product page.
Pick a reason, add details if you like, and send it. You don't need an account. The Tauta team reviews reports under the Acceptable Use Policy.
For creators
Getting started
Build your page in a few steps: your name, what the page is for, your contacts and the look. You can build it first, then sign up when you're ready to publish.
Your username becomes your page address: tauta.id/yourname. Use lowercase letters, numbers or underscores. Once saved, the address can't be changed.
After you sign in, Home shows what's next: publish the page, share the link, add a photo and bio, and sell your first product.
Short links and their QR codes are under Links and QR. On a phone, open it from the account menu.
Editing and publishing your page
Changes in the page editor are saved as a draft. Visitors only see them once you press Publish.
Add headings, text, link buttons, images, WhatsApp or social buttons, and products. Social icons can sit at the top or the bottom of the page.
A section can be scheduled to show only at certain times (Western Indonesia Time). It appears and disappears on its own, without republishing.
The page language (Indonesian or English) sets the built-in buttons and text, such as Buy. What you write isn't translated.
Digital products and checkout
Under Products, upload the file buyers will get (PDF, ZIP, EPUB, PNG, JPG, MP3, MP4), give it a title and a price, then show it on your page. Files are stored privately and only buyers who've paid can download them.
Prices are in whole rupiah, at least Rp10.000.
On the Free plan you can have up to 3 active products, with files up to 10 MB. See Plan.
Until your account is verified, product prices are capped at Rp1.000.000 and sales per day are limited.
Editing a product saves a new version. Earlier buyers keep the price and file they bought.
Buyers just enter a name and email, then pay. Once paid, the file can be downloaded right away and the order link is emailed to the buyer.
All orders are in your Inbox. Buyer lost their email? Open the order and press Resend email to buyer.
Payments and payouts
Buyers' payments are processed by our payment provider.
Your earnings go to Balance. From there you can pay them out to your bank account.
Account security
Use a long password (at least 8 characters) that you don't use anywhere else.
Forgot it? Use Forgot password. The link works for 30 minutes, and once the password is changed your account is signed out on every device.
Done on a shared device? Sign out from the account menu (your photo or initials, top right).
Only enter your password on tauta.id. Tauta never asks for your password, PIN or OTP code by chat, phone or email.
Something odd on your account? Change your password with Forgot password right away, then contact us.
Still need help?
Contact the Tauta team. Include your order number or username so we can help you quickly.